Why Compliance Training Alone Will Not Change Behavior
Compliance training alone will not shift behavior. Corporate culture—expressed in actions, stories, symbols, and values—is what changes behavior. Corporate leaders are recognizing more and more the impact of organizational culture on the bottom line. They are also realizing just how important frontline management is when intentionally developing ethical corporate cultures. The regulators are increasingly pointing to culture as the critical litmus test of a compliance and ethics program impact.
The influence that frontline managers have on setting the tone of acceptable behavior, modeling ethical decision-making, and fostering a safe space is how employees engage with that culture. Research shows that ethics and compliance programs that deliver higher levels of impact are those programs that leverage leaders in the middle to reinforce key messages. Effective programs are shifting from rules-based decision-making to values-based decision-making, combined with policies and procedures that are framed by a leadership commitment to compliance and active modeling of ethical behavior.