Making the Most Out Of “Mandatory”:

Best Practices for Healthcare Compliance Training & Communications

Greg Rider

Training is a key process in raising awareness of key compliance and ethics information in all healthcare organizations, and training completion has become a standard indicator of the ability of the training program (and by implication the overall Compliance program) to reach employees. Thus, it is crucial for training programs to ensure that all employees complete their training on time. But there are not only federal and state regulatory requirements that must be included in these courses, but there are local and organizational regulations and mandated curricula that must be incorporated as well. Any employee embarking on this annual journey needs 30 minutes just to review the extensive course table of content. Content objects? More like catalogues of content (or even a cornucopia)!

This session will review valid and scalable best practices for making the most out of mandatory compliance training for any healthcare organization. We will consider how blended learning, technology, and communication can drive completion, and look at samples such as hand-outs, OTJ tools, branded materials, video, and graphics.

Learning Objectives:
  • Review foundational initiatives for Compliance course completion
  • Examine the benefits of a strategic plan (both long-term and short-term) for Compliance training and communications
  • Discuss the significant impact of collaborating with both external technology partners and internal communications and marketing resources